Cancellation policy

Cancellation by the guest

The guest may cancel free of charge up to 14 days before the arrival date, with a full refund of the amount paid. If the guest cancels less than 14 days before arrival or does not show up, no amount paid will be refunded. If by 23:59 on the arrival day the guest has not arrived and has not notified us of a delay, the booking will be treated as a no-show and the entire stay will be cancelled.

Right of withdrawal

As this is an accommodation service for specific dates, the statutory right of withdrawal does not apply, under Article 103(l) of the Spanish consolidated General Law for the Protection of Consumers and Users. Cancellations are governed by the previous section.

Cancellation by the provider

If for any reason we have to cancel a confirmed booking, we will refund all amounts paid in full and, except in cases of force majeure, we will also pay compensation equal to 10% of the total booking amount.