1. Provider

The accommodation services on this website are marketed under the trade name Costa Home Spain. The provider’s identification details (name, tax ID and address) are set out in the “Legal notice” section of the contact page. Email: reservas@costahomespain.com.

2. Purpose

These terms govern the booking of entire holiday rental homes registered in the Tourism Register of the Valencian Community, for stays of up to 10 consecutive days, in accordance with Article 65 of Valencian Law 15/2018 on tourism, leisure and hospitality.

3. Booking and contract

Bookings are made online and are only confirmed once the full price of the stay has been charged by card (Apple Pay and Bancontact are also accepted); if the payment is not completed, the booking is not confirmed. The letting contract will state the property's cadastral reference, as required by Valencian tourism regulations.

4. Price

The total price of the booking is shown itemised before you book and includes applicable taxes, bed linen, towels and Wi-Fi. Two mandatory property costs are added to the accommodation rate per stay: final cleaning (€90 at Bellavista; €70 at Aguamarina and Cala Esmeralda) and electricity (€20). Optional services requested separately, such as a cot (€70 per stay), are shown with their price before you book.

At Bellavista, the price includes 2 guests; from the 3rd onwards, €30 per night for each person over 12. When booking, please count anyone over 12 as an adult. Maximum capacity is 5 people in total, adults and children included, with a maximum of 2 children.

5. Payment

When booking, the full price of the stay is paid by card (Apple Pay and Bancontact are also accepted); without full payment, the booking is not confirmed. The only valid payment details are those shown in the official booking confirmation; we will never ask you to pay into a different account.

6. Cancellation by the guest

The guest may cancel free of charge up to 14 days before the arrival date, with a full refund of the amount paid. If the guest cancels less than 14 days before arrival or does not show up, no amount paid will be refunded. If by 23:59 on the arrival day the guest has not arrived and has not notified us of a delay, the booking will be treated as a no-show and the entire stay will be cancelled.

7. Right of withdrawal

As this is an accommodation service for specific dates, the statutory right of withdrawal does not apply, under Article 103(l) of the Spanish consolidated General Law for the Protection of Consumers and Users. Cancellations are governed by the previous section.

8. Cancellation by the provider

If for any reason we have to cancel a confirmed booking, we will refund all amounts paid in full and, except in cases of force majeure, we will also pay compensation equal to 10% of the total booking amount.

9. Arrival, departure and guest registration

Check-in is from 16:00 and check-out by 11:00. Before check-in, all guests must complete the guest registration required by Spanish Royal Decree 933/2021: everyone over 14 signs the registration form and shows a valid identity document, and the details of children under 14 are provided by the accompanying adult. Keys are only handed over once the registration is complete and the full amount of the stay has been paid. Arrivals between 21:00 and 24:00 carry a €35 surcharge, which must be selected when booking. We cannot receive guests from 00:00 onwards: check-in will then take place from 16:00 the following day, with no refund for the night not used. Guests must tell us their arrival time and, if travelling by plane, their flight number at least 2 days in advance. No pets and no smoking.

10. Deposit

A refundable security deposit of €300 in cash will be requested on arrival and returned in full on departure once the apartment has been checked.

11. Use of the accommodation

Guests undertake to respect the house rules, each apartment's maximum capacity and the rules of the owners' association, and are liable for any damage caused during the stay by them or their companions.

12. Complaints

You can send any complaint to reservas@costahomespain.com. Official complaint forms are also available in the apartment.

13. Governing law

These terms are governed by Spanish law. No agreement is made to submit to any jurisdiction other than that provided by law: if you are a consumer, the courts of your place of residence will have jurisdiction.

14. Language

These terms are offered in several languages for your convenience. In the event of any discrepancy, the Spanish version shall prevail.